Frequently Asked Questions

Our store is open Monday through Saturday from 9am to 7pm and Sunday from 10am to 6pm.

Momma Bears Creates sells handmade keepsakes, memory bear & Pillows crafted from loved ones clothes

A memory bear takes around 4–8 hours to sew, while a keepsake pillow takes about 4–6 hours. Because each piece is handmade in turn, turnaround times can vary – and at busy times (like Christmas) they can increase. That’s why my Christmas cut-off date is October 1st, so every keepsake is made with the love and care it deserves.

The amount of fabric depends on the design you choose:

• Small bears & shirt memory pillows – Usually just 1 clothing item is enough, though you can provide more if you’d like extra pieces included.
   
• Memory pups – Require around 1 square metre of fabric (such as a medium dog bed or a small blanket).
   
• Patchwork pillows & large bears – Can use between 2 and 9 clothing items, depending on the look and variety you’d like. 
• Please reach out if you would like some help

I can work with most fabrics as all items are fully lined. However, super stretchy, very sheer/see-through, or extremely thick fabrics are not recommended.

You’re responsible for getting the clothes to me, but I’m happy to make drop-off arrangements if you live locally — just let me know and we’ll arrange a convenient time.

Posting your items (if you can’t drop them off):

• Please pack items securely — paper isn’t ideal as it can tear. You don’t need to buy special postal bags; recycled grocery or strong bin bags are perfectly fine as long as they’re sealed and won’t come open in transit.
• If possible, add a little padding (tissue or lightweight bubble wrap) around delicate pieces to protect them.
• Clearly include your name, address and contact details — you can put these on the outside and also include a note with the same details inside the parcel.
• If you have an order number or special instructions (e.g., “make a memory bear from this jumper”), pop a short note inside so nothing gets missed.
• I recommend sending via Royal Mail 1st Class Tracked & Signed For so both of us can follow the parcel — it gives extra peace of mind.

Extra tip: Take a quick photo of each item before posting — it helps with records and is useful if there are any issues in transit.

If you’d like, I can continue and rewrite the rest of your FAQs to match this same tone — paste the remaining drafts here (or say “Rewrite all FAQs”) and I’ll update the 

Yes — I always recommend sending your items via Yes — I always recommend sending your items Via  Royal Mail 1st Class Tracked & Signed For. In over 10 years of creating keepsakes, I haven’t had a single parcel lost with this carrier. This gives both you and me peace of mind that your precious items are safe and traceable every step of the way.